Strategic Partnership Manager

Job Summary

Othot is seeking a Strategic Partnership Manager to guide partner institutions in our higher education vertical through successful account management and expansion. Reporting to the Vice President of Partner Success, your ability to drive adoption and growth for your assigned accounts will be paramount. As a trusted and strategic advisor, you will work individually and with a team of expert data professionals to successfully deliver value and insights for customers toward their desired success outcomes.

Duties & Responsibilities

  • Manage all partner journey activities through implementation, adoption, value recognition, and expansion in an assigned customer portfolio
  • Establish an advisor relationship with all partner institutions and drive continued value with our products and services toward success objectives
  • Ensure increased adoption, customer satisfaction, and retention are achieved
  • Strategize and establish critical goals, key performance indicators, and project plans to achieve success for your assigned partners
  • Support new business growth through customer advocacy and market collaboration
  • Drive partner expansion by managing renewals, up-sell, and cross-sell opportunities
  • Collaborate with other Othot team members by:
    • Contributing to a customer feedback loop for product improvements and feature enhancements
    • Supporting the account executive team in prospective engagements as a subject matter expert
    • Collaborating with the data curation and data science team to develop insights and analysis to guide customers on a more successful path
    • Acting as an internal advocate for our customers and inspire a customer centric culture within Othot
  • Identify opportunities for continuous improvement and support ad-hoc projects as identified

Qualifications

  • Bachelor’s degree in business, analytics, communications, or related degree
  • 2+ years of customer success, customer service, project management, or relevant experience
  • 5+ years of direct higher education experience, preferably in student success/student advisement
  • 3+ years of customer success, customer service, project management, or relevant experience preferred
  • Proven ability to drive continuous value of product(s), preferably with product(s) that include technology and analytics elements
  • Strong empathy for customers and ability to manage customer relationships through persuasion, negotiation, and consensus
  • Deep understanding of value drivers in recurring revenue business models
  • Detail oriented and analytical with a demonstrated desire for continuous improvement
  • Ability to collaborate as a team player and succeed as a self-starter
  • Thrives in a multitasking environment and can manage dynamic priorities
  • Excellent written and verbal communication and presentation skills
  • Proficiency with MS Office suite, Zendesk, Pendo, or related customer relationship management systems and customer support applications
  • PMP or related certification preferred

Travel Requirements

Ability to travel 20% on average (on average, 1 day/week)

Compensation and Benefits

  • Othot offers competitive compensation, medical/dental/vision benefits, and a 401(k) plan
  • Othot has flexible work hours and a liberal remote work practice

To apply, please visit here


Othot Overview:

Othot is the leader in artificial intelligence and prescriptive analytics solutions for higher education institutions across the United States. Together, Othot and its partner schools focus on each institution’s specific enrollment, retention, student success, and alumni engagement goals. Othot’s cloud-based solution provides continuous intelligence in real time and empowers schools to engage each prospective, current, and former student with the right tactic at the right time. Othot is higher intelligence for higher education.

Othot employs smart, curious, and adventurous team members. We hire individuals who do their best work in a collaborative environment and have a passion for innovation. We are looking for entrepreneurial-minded people to join our team.